North Carolina's trusted chimney team
Inspected. Documented. Safe to light.
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- 10
- North Carolina locations
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- 12+
- Years in business
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- Mon–Sat
- 9 AM – 5 PM
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- Written
- Quotes on every job
How HearthGuard Chimney came to be
HearthGuard Chimney was founded in Charlotte in 2014 by Marcus Reid, a master sweep who spent the previous eight years working alongside fire-restoration crews across the Piedmont. He saw the same story too often: a chimney that had never been inspected, a homeowner who assumed it was fine, and a fire that started in a flue nobody could see into. He started HearthGuard with a rule that still defines the company. Nobody recommends a repair without showing the customer the problem, and every inspection includes a camera pass through the flue.
The Charlotte region gives a chimney plenty to deal with. Piedmont humidity keeps masonry damp for months, which feeds efflorescence, mortar decay, and rust in dampers and chase covers. Older brick homes in Myers Park, Dilworth, and the mill neighborhoods of Gastonia and Concord often have unlined or clay-tile flues that were never designed for today's sealed, efficient houses. Summer thunderstorms and the occasional ice event bring down limbs and loosen caps. Our technicians are trained to read those conditions, and our repairs are specified for the climate, not copied from a generic manual.
A large part of our work today is gas-log and insert conversions. Many Charlotte homeowners want the look of a fire without hauling wood, and many older fireplaces are no longer safe to burn wood in anyway. Done wrong, a conversion is a carbon monoxide risk. Done right, it is a safer, cleaner fireplace that adds value to the house. We size the unit, verify the venting, check clearances, and test the system before we hand it over. That process is the same whether the home is a new build in Ballantyne or a 1920s bungalow in Salisbury.
HearthGuard now operates staffed locations across the Charlotte metro and the surrounding Piedmont, each open Monday through Saturday and each held to the same standard as the original shop. Every technician is CSIA-trained and carries the same camera and reporting tools Marcus used on his first jobs. Customers receive a timestamped photo report after every appointment, and we keep that history on file so the next inspection starts from a known baseline. Chimneys do not announce their problems. Our job is to find them early, explain them plainly, and fix them once.
If we cannot show you the problem on camera, we do not ask you to pay to fix it. — Marcus, Founder and Master Sweep
Our promise to every customer
- Camera inspection included with every sweep
- No repair sold without visible evidence
- Written quote before any repair begins
- Licensed and insured at every location
- Workmanship warranty on every repair
The values behind every job
Safety First
A neglected flue is a fire and carbon monoxide risk. Every visit starts with a real inspection, not a guess.
Honest Findings
You see the camera footage and photos we see. No repair is sold without visible evidence.
Clear Communication
Plain-language reports, written quotes before work begins, and updates every step of the way.
Craftsmanship
Masonry, liners, caps, and crowns done to code by technicians who take pride in the trade.
Why choose HearthGuard Chimney
The speed of a large company with the accountability of a local team.
Camera inspection, every time
We run a camera up the flue on every visit, so you see the cracked tile or creosote buildup yourself before we recommend anything.
Digital report, every visit
Photos, findings, and pricing are emailed to you after each appointment, so you have a written record before deciding on any repair.
Gas-log conversion specialists
We convert aging wood fireplaces to gas units correctly, with the venting and clearances older Piedmont brick homes actually need.
Insurance-ready documentation
When a summer storm or ice event drops a limb on your chimney, our photo report gives your insurer exactly what it needs to process the claim.
Local North Carolina teams
Dedicated technicians in 10 cities means faster arrival and people who know your area.
Root-cause repairs
We fix what actually failed on your chimney and explain it plainly, so the same problem does not come back next month.
From first call to finished job
Every location follows the same four steps, so you always know what happens next.
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Call or contact your location
Reach the HearthGuard Chimney location nearest you Monday–Saturday, 9 AM–5 PM, or send a message through the contact form. Describe the chimney and what you've noticed.
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Get a written quote
A technician looks at the job, explains the options, and puts the price in writing before any work starts. No work begins until you approve it.
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Schedule the appointment
Pick an appointment window during business hours. The location confirms the time with you and notes any parts that need to be ordered in advance.
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Work completed and checked
The job is finished, tested in front of you, and documented. You get the paperwork for your records and a straight answer on what to watch for next.
Ready for a safer, cleaner chimney?
Call your nearest location Monday–Saturday, 9 AM–5 PM, or send us a message and we will get right back to you.